Privacy Policy

Welcome to Wingstop UAE, operated by Eureka Restaurant and Cafe LLC (“we,” “us,” or “our”). Your privacy matters to us, and we are committed to protecting your personal data in line with Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and other UAE regulations.

1. Information We Collect

We collect different types of personal data when you interact with us, including:

1.1 Information You Provide to Us

  • Full Name
  • Email Address
  • Phone Number
  • Delivery Address
  • Payment Details (processed securely via third-party payment gateways)
  • Order History
  • Feedback and Reviews

1.2 Information We Collect Automatically

When you use our website, mobile app, or digital services, we may collect:
    • IP Address
    • Browser and Device Information
    • Location Data (only if you give us permission)
    • Cookies and Tracking Data (see Section 6)

2. How We Use Your Information

We use your personal data to:

  • Process and deliver orders
  • Provide customer support and resolve inquiries
  • Improve our website, app, and services
  • Send you promotions, special offers, and updates (only if you opt-in)
  • Conduct surveys and collect feedback to enhance your experience
  • Detect and prevent fraud or security risks
  • Comply with UAE laws and regulations

Example: If you order from our app, we use your delivery address to send your food and your email to confirm the order. If you provide feedback, we may use it to improve our service.

3. Legal Basis for Processing Your Data

We process your data based on:

  • Fulfilling Our Contract – To complete purchases, orders, and services.
  • Your Consent – For marketing and personalized recommendations.
  • Legal Obligations – To comply with UAE regulations.
  • Legitimate Interests – To improve our services and protect our business.

4. Sharing Your Data

We do not sell or rent your personal data. However, we may share your data with:

  • Delivery Partners – To bring your food to your location.
  • Payment Processors – To handle transactions securely.
  • Customer Service Providers – To assist with support requests.
  • Marketing & Analytics Providers – To improve your experience and offer relevant promotions (only with your consent).
  • Legal or Regulatory Authorities – If required by UAE law.

All third parties we work with comply with UAE data protection laws and keep your information secure.

5. How Long We Keep Your Data

We retain your personal data only as long as necessary to fulfill our services and legal obligations. When no longer needed, your data is securely deleted or anonymized.

Example: If you place an order, we keep the order details for a limited period for accounting and legal purposes. If you opt out of marketing emails, we stop sending them immediately but may keep your email for legal record-keeping.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can manage cookies through your browser settings.

Types of cookies we use:

  • Essential Cookies – Necessary for website functionality.
  • Analytics Cookies – Help us understand website usage.
  • Marketing Cookies – Show relevant ads (only if you opt-in).

7. How We Protect Your Data

We use strong security measures to protect your personal data, including:

  • Encryption – Secures payment and sensitive information.
  • Access Controls – Limits who can access your data.
  • Regular Audits – Ensures compliance with UAE laws.

While we take every precaution, no system is 100% secure. We encourage you to use strong passwords and avoid sharing sensitive data over public networks.

8. International Data Transfers

If we transfer your data outside the UAE, we ensure that it is protected with strict security measures and in compliance with UAE data transfer laws.

9. Your Rights Under UAE Law

You have the right to:

  • Access – Request a copy of your data.
  • Correction – Update incorrect information.
  • Deletion – Ask us to delete your data (subject to legal requirements).
  • Withdraw Consent – Opt out of marketing communications.
  • Data Portability – Request your data be transferred to another service (if applicable).

To exercise these rights, email info@wingstop.ae with your request.

10. Children’s Privacy

We do not knowingly collect data from children under 18 without parental consent. If we discover such data, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated date.

12. Contact Us

For questions or concerns about this policy, contact us at:

Eureka Restaurant and Cafe LLC (Wingstop UAE)

This Privacy Policy follows UAE laws, including Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL).